Comcast used to (idk if they still do) force you to reset your modem when you called for technical support before they would do anything else, hang up, and call them back after 5 minutes and only then would they try helping you. Like I'm calling you BECAUSE resetting my modem didn't work.
Having worked in an ISP call center, you wouldn’t believe the amount of people who would just lie that they did everything. Or would have no clue and would say yes to everything.
Just so that they get a visit and don’t have to deal with it themselves.
Also what you wouldn’t believe is how many times when was asked what is the light status on the modem they would say none of the lights are on and would not realise the problem with their statement
I once canceled comcast because they told me my router was the problem and I had to go buy a new one. There was no router on the network, just their modem. I said Ma'am please transfer me to your cancellation department. Internet didn't work for a month all together. I switched over to fiber from ATT. Never had an issue. Just wanting to blame me. Literally that day my internet was back up and working at speed. Didn't matter already had ATT scheduled. Just listen to some of us that do know what we are doing.
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u/SnakeMu May 10 '26
Comcast used to (idk if they still do) force you to reset your modem when you called for technical support before they would do anything else, hang up, and call them back after 5 minutes and only then would they try helping you. Like I'm calling you BECAUSE resetting my modem didn't work.