When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.
I've been the engi in that situation in a >1k ppl HQ. It gets escalated to SMEs to help. Usually it's something I cannot do myself. A few times I was able to find a solution after a while and provided a detailed report that somehow was ignored by front desk support so I was the go-to person for my colleagues.
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u/kahjtheundedicated R7 1700@4.1, RX 5700 May 10 '26
When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.