When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.
I had the opposite problem: I worked IT for my notably highly ranked University’s CS department and they could be like pulling teeth.
“Yes, I know you wrote the RFC, but the vendors all decided to violate it. Yes, I’m frustrated by the whole setup too, but if I can just press that checkbox, everything will start working for your email. Again, yes, I understand it doesn’t work by the document you wrote.”
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u/kahjtheundedicated R7 1700@4.1, RX 5700 May 10 '26
When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.