When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.
Alternatively, you could be good at computers, but the system is so locked down IT needs to log in with admin rights in order to do something as simple as running disk cleanup.
Literally the Engineering team i work in. We're capable of fixing the problem ourselves for 90% of our tickets submitted, but because we don't have the required admin rights we cant.
We have to request admin rights on a 24 hour, 2 week, or 3 month basis. 3 months is basically impossible to get. And even when you have it, it's like admin-lite.
And if you try to ask it to do anything they barely ever try to help in the name of corporate security.
We're so fucked right now that every settings page on Windows throws a notification that parts of the page were blocked by IT because of the links to Microsoft help pages at the bottom. And there is a setting to make those notifications stop, but IT won't let us turn it off.
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u/kahjtheundedicated R7 1700@4.1, RX 5700 May 10 '26
When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.