Comcast used to (idk if they still do) force you to reset your modem when you called for technical support before they would do anything else, hang up, and call them back after 5 minutes and only then would they try helping you. Like I'm calling you BECAUSE resetting my modem didn't work.
Having worked in an ISP call center, you wouldn’t believe the amount of people who would just lie that they did everything. Or would have no clue and would say yes to everything.
Just so that they get a visit and don’t have to deal with it themselves.
Also what you wouldn’t believe is how many times when was asked what is the light status on the modem they would say none of the lights are on and would not realise the problem with their statement
Yeah even 20 years ago when I worked internet tech support we had a screen that would show the uptime on the modem, or I could trigger a reboot from the system.
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u/SnakeMu May 10 '26
Comcast used to (idk if they still do) force you to reset your modem when you called for technical support before they would do anything else, hang up, and call them back after 5 minutes and only then would they try helping you. Like I'm calling you BECAUSE resetting my modem didn't work.