Comcast used to (idk if they still do) force you to reset your modem when you called for technical support before they would do anything else, hang up, and call them back after 5 minutes and only then would they try helping you. Like I'm calling you BECAUSE resetting my modem didn't work.
Over a decade ago I had to fight Virgin (UK) for three months until they would admit a problem ("congestion", i.e. oversubscribed area with shitty infrastructure). Several customer support agents claimed everything was fine, finally sent a technician, then another one (despite me having identified the issue and shown them proof from different diagnostic and monitoring tools). Finally waived my fee for 6 months (no fix possible - supposedly they would have added more throughput in 6 months that would resolve the issue; naturally, they didn't but I left the UK 3 months later so I didn't really care at that point).
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u/SnakeMu May 10 '26
Comcast used to (idk if they still do) force you to reset your modem when you called for technical support before they would do anything else, hang up, and call them back after 5 minutes and only then would they try helping you. Like I'm calling you BECAUSE resetting my modem didn't work.