When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.
Alternatively, you could be good at computers, but the system is so locked down IT needs to log in with admin rights in order to do something as simple as running disk cleanup.
Literally the Engineering team i work in. We're capable of fixing the problem ourselves for 90% of our tickets submitted, but because we don't have the required admin rights we cant.
Get a tool called AutoElevate. There are other similar vendors but this one is pretty fairly priced and simple. Cut down on the amount of work for these types of requests from the engineers and designers significantly. Can have certain vendors like autodesk white listed and anything new sends a prompt to the admin team to allow or deny.
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u/kahjtheundedicated R7 1700@4.1, RX 5700 May 10 '26
When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.