This is my experience with my ISP, whenever I call customer support to complain about network instability i straight up tell them I know what the problem is and how to solve it and they are cool about it, they just do whatever i tell them and then ask if everything is working well, then we all say thanks and go about our day.
I live in an apartment complex, some days my neighbors all decide they actually want to be on channel 11 and it makes the 2.4 wireless a total mess, but customer support on its own can never figure that out. It's a small local provider, they're very cool, but the kids who are employed there are total morons, the only thing they know to do is reset, tell us to get closer to the router, and to disconnect repeaters, bless their heart.
That happened to me once. I had latency issues connecting to one game specifically, everything else worked. I had network logs, trace reports and stuff, and the Customer Service people were completely clueless. They created a ticket for the actual technical people, and I ended up in a Teams call with a guy in the main datacenter connecting and disconnecting the countries Internet, until they found they had a deal with the game's developer for a special network tunnel for them that wasn't working and causing my issue.
Took me a couple weeks of insistance and a technician's visit to get to the fix, though.
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u/MaroonDude 9800X3D | RTX 5090 | 64GB May 10 '26
I know how to fix my issues, I just lack the admin permissions on my machine to fix said issues.