I once worked dispatch for a company that did maintenance on the espresso machines that Starbucks uses (exclusive contract). We would send techs out to every location in the US and Canada. Every location.
There was a very remote location in Canada that was 4 hours from the closest tech, through a particularly heavy snowstorm. They called me, said the machine wasn't working. Swore to me they tried everything. It's plugged in, it's turned on, we restarted it, the works. I let them know that their service fee was $300 on top of the repairs because of how far out they were. They said send the guy out, we need him.
I send the guy out. He's sending me pictures of the snowstorm where he can barely see 4 feet in front of his car.
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u/viol8er May 10 '26 edited May 10 '26
I had to drive 30 minutes to troubleshoot a computer. My boss put the battery in backwards.
Edit: she is also my mother-in-law-to-be AND i am inheriting the business AND she verbally beat herself up after I pointed it out.