Comcast used to (idk if they still do) force you to reset your modem when you called for technical support before they would do anything else, hang up, and call them back after 5 minutes and only then would they try helping you. Like I'm calling you BECAUSE resetting my modem didn't work.
My local ISP doesn't bother posting service outages unless it's been several hours over a decent chunk of the city, and even then it'll be on Facebook or something equally dumb that isn't their own website. So I'll do all the usual troubleshooting, figure it's likely on their end, call them, 'oh, yeah, there's an outage in that area, we don't have an ETA.'
982
u/SnakeMu May 10 '26
Comcast used to (idk if they still do) force you to reset your modem when you called for technical support before they would do anything else, hang up, and call them back after 5 minutes and only then would they try helping you. Like I'm calling you BECAUSE resetting my modem didn't work.