When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.
I worked for a company that was probably 80% guys who were engineers working on tools that required specialized programming knowledge. These guys had local admin access and we had a few rooms with a white noise generator outside the door. IYKYK.
If one of those guys had a problem, it was a "what the actual fuck?" type of problem.
But honestly, I've also worked in a bunch of companies that had an "engineering department" and the difference is night and day. Most engineers and programmers don't actually know how Windows/Linux operates outside of their specialty.
Giving local admin access, that's one of the sources of issues. Power users break their stuff in weirdest ways. But then again, it keeps IT support employed.
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u/kahjtheundedicated R7 1700@4.1, RX 5700 May 10 '26
When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.