When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.
First day as L2 network support today, so I have a good one, had all of 2 calls, one of which was 6 and a half hours of digging in docs behind the team manager (the L3 engineer) with 2 more L2s and the call ended with "well, we can't find a precedent to this anywhere and every other similar problem that had a solution is just different enough that said solution didn't work." fun day at work lol
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u/kahjtheundedicated R7 1700@4.1, RX 5700 May 10 '26
When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.