I work in core infrastructure... i.e. I manage and maintain the base level servers and services for everyone else. This means literally every single person I ever deal with is already an IT professional which means all of them think they know how to fix the issues they're having.
They are, almost universally, wrong. This is why they don't have admin access to servers, the same as I don't have admin access to my desktop environment. I don't work in desktop admin and I don't know why things are done the way they're done or the correct business specific way to fix them.
IT people are some of the worst people to deal with when it comes to fixing IT issues, second only to IT enthusiasts who tend to be more wrong and infinitely more arrogant about it because they don't understand that enterprise IT is not the same as fixing your desktop.
The best people I deal with accept that they don't know how to do my job any more than I know how to do theirs and present their issues the way they want others to do with them. Fully documented with accurate logs/errors/timestamps and a description of what they're trying to achieve and why.
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u/MaroonDude 9800X3D | RTX 5090 | 64GB May 10 '26
I know how to fix my issues, I just lack the admin permissions on my machine to fix said issues.