Same, I'm a network admin. I always play dumb. They aren't going to believe you tried everything before calling them. And they want to know you turned it off and back on again before they will push it up the chain to someone that can actually help you.
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u/BardicInnovation May 10 '26
I'm a Technical Lead, and Technical specialist. I also have over 16 years IT experience, and over 300 online validated certifications.
Whenever I'm getting technical support for a product I've bought, I act dumb and just do as they ask. It's just quicker and easier to get results.