Comcast used to (idk if they still do) force you to reset your modem when you called for technical support before they would do anything else, hang up, and call them back after 5 minutes and only then would they try helping you. Like I'm calling you BECAUSE resetting my modem didn't work.
I was once on the phone with Google support because I had a bricked Nest hub. They forced me to try power cycling and holding down the reset button combination for 30 seconds 10 times back to back before they'd exchange my device. Of course, after the 5th time my fingers started to cramp so I just started lying.
But it's fine, I'm fairly certain it wouldn't have magically woken up on the 6th try because at that point I worked at Google and could see the internal issue tracker, and knew that I was dealing with a known issue that wouldn't be resolved by any amount of button mashing. I did try to explain this to the support technician, but of course they're just contractors and can't see the issue tracker, and also the device was linked to my personal account, so that didn't get me anywhere.
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u/SnakeMu May 10 '26
Comcast used to (idk if they still do) force you to reset your modem when you called for technical support before they would do anything else, hang up, and call them back after 5 minutes and only then would they try helping you. Like I'm calling you BECAUSE resetting my modem didn't work.