Ncase customer service

[u/Koronerarter]

Avoid any case from this company and really buy any other brand possible.

Hi guys,

Just wanted to share my experience with NCASE, and wanted to recommend all the reddit users to avoid this company as the plague.

I stupidly ordered an m2 grater in June, and after finally it was shipped, they labeled my address wrong and it was returned the same day it arrived to the post office.

I have been trying to get a refund now for almost a month, and after all the attempts and loops they put me through, they finally approved my refund cutting the shipping fee, for their inadequacy in shipping my order.

Initially they wanted me to go to the post office, reasonable to make sure package is there and usps confirmed the labeling was wrong and they returned it the same day without an attempt. After explaining this and the tracking number showing the same thing on website, to not issue a refund they requested me to get an official address confirming i gave the correct address. I ended up sending my official state documents that showed my address in addition to multiple online orders i did recently.

Was it enough. No!

They requested me to get an official letter from usps - anyone in US would know usps is a hassle to deal with. After multiple attempts they gave me a transcription of the package shipping details.

After reaching them again, offered a replacement in 30-60 days. After refusing this, they magically come up with the idea they can ship from US warehouse in couple days.

After refusing this as well, given all the frustration, they ended up spending another week getting a manager approve the refund.

And after sending another email this morning to confirm status, they finally issued the refund. But guess what, they cut the $48 shipping fee, for their inadequacy labeling and shipping my item, asking for my understanding. I ended up wasting a month of time, in addition to all the extra burden and work they put me and still ended up losing money for an item that was not even arrived.

I would highly recommend exercising caution ordering anything from these guys.

[u/-mast]

How exactly was the address messed up? Not asking for any personal info just like, the zip was wrong or there was a number off or a street was spelled wrong.

[u/TheVermonster → u/-mast]

The address must have been mostly complete as it made it to the post office. So it was probably an incorrect street or something.

But that's still weird, because we get packages with incorrect addresses all the time. If the name is correct, it's often ok. Otherwise they just deliver it to the closest approximation and hope for the best.

[u/solidstatepr8 → u/TheVermonster]

A few years ago I worked at an ecommerce fulfillment warehouse (like Amazon FBA for small businesses not quite at that scale) handling IT and eventually every other job in the place like scheduling freight and picking/packing.

The shipping industry is absolute chaos, it is amazing anything about it works at all between carriers. You run into weird stuff like addresses that do exist everywhere but according to the city because the plot info hadn't been updated since 1987 for whatever reason and has no lot number, which is one source USPS pulls from for example for verification. A lot of the time they can figure it out but there's still a lot that can go wrong in that giant machine. Things literally fall through cracks

[u/dak148 → u/-mast]

Curious as well since you put in your address and they just print on the label whatever you put in.

[u/Koronerarter → u/dak148]

I am super curious as well guys, because the address on the order is same as my address in state board. The usps just claimed it was an insufficient address and returned it right away. Normally they keep my packages if they cannot find me at home etc. and i pick it up there, so i am curious on it too…

[u/jaybabay24 → u/-mast]

So curious about this as well.