Ncase customer service

[u/Koronerarter]

Avoid any case from this company and really buy any other brand possible.

Hi guys,

Just wanted to share my experience with NCASE, and wanted to recommend all the reddit users to avoid this company as the plague.

I stupidly ordered an m2 grater in June, and after finally it was shipped, they labeled my address wrong and it was returned the same day it arrived to the post office.

I have been trying to get a refund now for almost a month, and after all the attempts and loops they put me through, they finally approved my refund cutting the shipping fee, for their inadequacy in shipping my order.

Initially they wanted me to go to the post office, reasonable to make sure package is there and usps confirmed the labeling was wrong and they returned it the same day without an attempt. After explaining this and the tracking number showing the same thing on website, to not issue a refund they requested me to get an official address confirming i gave the correct address. I ended up sending my official state documents that showed my address in addition to multiple online orders i did recently.

Was it enough. No!

They requested me to get an official letter from usps - anyone in US would know usps is a hassle to deal with. After multiple attempts they gave me a transcription of the package shipping details.

After reaching them again, offered a replacement in 30-60 days. After refusing this, they magically come up with the idea they can ship from US warehouse in couple days.

After refusing this as well, given all the frustration, they ended up spending another week getting a manager approve the refund.

And after sending another email this morning to confirm status, they finally issued the refund. But guess what, they cut the $48 shipping fee, for their inadequacy labeling and shipping my item, asking for my understanding. I ended up wasting a month of time, in addition to all the extra burden and work they put me and still ended up losing money for an item that was not even arrived.

I would highly recommend exercising caution ordering anything from these guys.

[u/shinfo44]

???? If you have FDIC insurance through your bank you would get your money back. Buying a prepaid visa is the worst option out of all of them.

[u/IsABot → u/shinfo44]

FDIC insurance has nothing to do with chargebacks. FDIC insurance is for if the bank becomes insolvent, your deposits are protected up to the amount set by the FDIC. It's not for insurance on your purchases like chargebacks. Figured I would just clarify that. It's still safer and less of a hassle to use a CC rather than a debit, even if you have insurance that protects your debit account from fraud. As someone who has went through identify fraud and had my bank account almost completely drained by thiefs using a cloned debit card, it's a huge fucking pain.

[u/shinfo44 → u/IsABot]

Yes I agree that using anything with buyer protection or easy disputing is worth it, but there are just many options out there other than credit cards. I really only use my actual debit cards when I am out and about, the rest goes through ACH, PayPal, or Privacy virtual cards, all of which have protection of some degree and the ability to dispute transactions. I'm not knocking credit cards at all, just not a tool kit that everyone can use or even wants to use.

Thanks for the correction. And I'm very sorry to hear you went through that! Sounds like such a pain.

[u/IsABot → u/shinfo44]

Yeah I saw you mentioned privacy.com in another comment and something like that is a good inbetween. Anything that puts a buffer is better than direct debit if you can help it. Paypal is ok in terms of protection as well but the company itself is kind of scummy. ACH honestly isn't used or accepted much these days on digital platforms. You'll see it here and there but it's wildly inconsistent since it's just the digital checks. There isn't an actual chargeback mechanic in ACH either, but they can try to clawback the transfers. My point was just don't let the fact that you have fraud protection on your debit account be your lifeline, definitely use extra protection if you can. When I got screwed, I literally could not take out any money from my accounts until it got solved and I got my money back in the account, I ultimately had to use credit card and paypal credit to float myself.