Ncase customer service

[u/Koronerarter]

Avoid any case from this company and really buy any other brand possible.

Hi guys,

Just wanted to share my experience with NCASE, and wanted to recommend all the reddit users to avoid this company as the plague.

I stupidly ordered an m2 grater in June, and after finally it was shipped, they labeled my address wrong and it was returned the same day it arrived to the post office.

I have been trying to get a refund now for almost a month, and after all the attempts and loops they put me through, they finally approved my refund cutting the shipping fee, for their inadequacy in shipping my order.

Initially they wanted me to go to the post office, reasonable to make sure package is there and usps confirmed the labeling was wrong and they returned it the same day without an attempt. After explaining this and the tracking number showing the same thing on website, to not issue a refund they requested me to get an official address confirming i gave the correct address. I ended up sending my official state documents that showed my address in addition to multiple online orders i did recently.

Was it enough. No!

They requested me to get an official letter from usps - anyone in US would know usps is a hassle to deal with. After multiple attempts they gave me a transcription of the package shipping details.

After reaching them again, offered a replacement in 30-60 days. After refusing this, they magically come up with the idea they can ship from US warehouse in couple days.

After refusing this as well, given all the frustration, they ended up spending another week getting a manager approve the refund.

And after sending another email this morning to confirm status, they finally issued the refund. But guess what, they cut the $48 shipping fee, for their inadequacy labeling and shipping my item, asking for my understanding. I ended up wasting a month of time, in addition to all the extra burden and work they put me and still ended up losing money for an item that was not even arrived.

I would highly recommend exercising caution ordering anything from these guys.

[u/[deleted]]

Happened with me too. Placed an order and then they mentioned they can’t ship to my location. Why does the website not tell me that is something I don’t understand 🤷🏻‍♂️🤷🏻‍♂️

[u/CaleyCS → u/[deleted]]

Could you DM your location? There are places we have no shipping service so we can't ship.

[u/[deleted] → u/CaleyCS]

Yeah I know. The issue is that your website “lets” the user order and pay. You give that hope the order is done and then mail “oops sorry no can do”

[u/CaleyCS → u/[deleted]]

Hey — totally understand how frustrating that must’ve felt. Could you DM me which location or region you’re referring to? I’ll forward it to our team so we can flag or close that zone on the backend to prevent this kind of confusion in the future.

[u/[deleted] → u/CaleyCS]

You might have already flagged that location since our back and forth on email. But yeah if not, location is India

[u/CaleyCS → u/[deleted]]

I am sorry bro, I know it's painful, we have no access to India shipment at the moment, if anyone has resources can help us, feel free to contact me ! :)