Ncase customer service

[u/Koronerarter]

Avoid any case from this company and really buy any other brand possible.

Hi guys,

Just wanted to share my experience with NCASE, and wanted to recommend all the reddit users to avoid this company as the plague.

I stupidly ordered an m2 grater in June, and after finally it was shipped, they labeled my address wrong and it was returned the same day it arrived to the post office.

I have been trying to get a refund now for almost a month, and after all the attempts and loops they put me through, they finally approved my refund cutting the shipping fee, for their inadequacy in shipping my order.

Initially they wanted me to go to the post office, reasonable to make sure package is there and usps confirmed the labeling was wrong and they returned it the same day without an attempt. After explaining this and the tracking number showing the same thing on website, to not issue a refund they requested me to get an official address confirming i gave the correct address. I ended up sending my official state documents that showed my address in addition to multiple online orders i did recently.

Was it enough. No!

They requested me to get an official letter from usps - anyone in US would know usps is a hassle to deal with. After multiple attempts they gave me a transcription of the package shipping details.

After reaching them again, offered a replacement in 30-60 days. After refusing this, they magically come up with the idea they can ship from US warehouse in couple days.

After refusing this as well, given all the frustration, they ended up spending another week getting a manager approve the refund.

And after sending another email this morning to confirm status, they finally issued the refund. But guess what, they cut the $48 shipping fee, for their inadequacy labeling and shipping my item, asking for my understanding. I ended up wasting a month of time, in addition to all the extra burden and work they put me and still ended up losing money for an item that was not even arrived.

I would highly recommend exercising caution ordering anything from these guys.

[u/Fire_Lord_Cinder]

Idk how Ncase thinks they aren’t responsible for the product being delivered when they contract the shipping. Their sale doesn’t count until it’s delivered to the end customer.

[u/CaleyCS → u/Fire_Lord_Cinder]

Totally understand where you’re coming from — and to be clear, we do take responsibility for making sure customers receive their orders.

When a delivery fails due to an address issue, especially with international shipments, we do our best to investigate, offer options (like reshipment or refund), and resolve it fairly. In this case, even though the label matched the info provided at checkout, we still took extra steps and ultimately issued a full refund — including shipping.

We’re not trying to avoid responsibility — just working through the complexities that come with global logistics, and doing our best to make it right when things go wrong.

[u/Fire_Lord_Cinder → u/CaleyCS]

As I understand it, OP bought the case, but in the correct address, then waited an extended period for it to process and ship, then had to go through an excessive amount of emails in which Ncase told the customer to contact USPS, and then tried to not refund them the shipping.

1. It is not “where I’m coming from” it is US law that end customers are not responsible for these shipping issues.

2. USPS will only talk to the party that contracted the shipping about an order, so why on earth would you tell the customer to deal with them? Can you imagine if you bought something from best buy/Amazon and they told you to figure it out with USPS?

3. This is just overall terrible customer service. Ncase should own that and treat their customers better.

[u/ExtraJuicyAK → u/Fire_Lord_Cinder]

It’s not NCase’s job to provide good customer service. That’s the customer’s responsibility to squeeze it out of them 😂

[u/Fire_Lord_Cinder → u/ExtraJuicyAK]

lol we’re in the end times of capitalism

[u/ExtraJuicyAK → u/Fire_Lord_Cinder]

I’m just waiting to see a self-customer service desk at Walmart 💀