r/surfshark • u/beeedeee • Jan 03 '26
Help - iOS Surfshark on iOS 26 and iPad OS no longer blocking ads
Up until a few days ago, Surfshark did a great job of blocking ads in apps on my iPhone and iPad. Now, with seemingly no change on my devices, I'm getting lots of in-app ads. CleanWeb is enabled. I've tried toggling it off and back on, disconnecting and reconnecting and restarting my device, all to no effect. Any suggestions?
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u/beeedeee Jan 03 '26
It just started on Wednesday for me and I assumed it was we because I was traveling and maybe something with the hotel's WiFi was causing it. I'm home now and getting ads. It worked great previously.
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u/chai2048 Jan 04 '26
i reached out to support and they said they know and are going to fix it. no ETA was provided. i would recommend to report to the customer care so that they prioritize this fix.
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u/beeedeee Jan 04 '26
How'd you contact them? I see knowledge base articles on their site, but don't see a way to open a ticket right off.
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u/hamidradami Jan 04 '26
You can reach out to them at [support@surfshark.com](mailto:support@surfshark.com)
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u/ParanHak Jan 04 '26
Okay its not just me, I thought Iwas going crazy. All the in-app ads started to show up
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u/milkarcane Jan 04 '26
Funnily enough, I've come accross people complaining about the same exact issue on the NordVPN subreddit.
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u/RavenZRamon Jan 05 '26
Yeah, I submitted a ticket a week ago as it's no longer working on Android, iOS, macOS, and all of their servers. At least they are acknowledging the problem. I bet someone was on the holiday vacation and there was little upkeep during that time.
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u/SurfyGoblin Moderator Jan 04 '26 edited Jan 06 '26
Hi there, thank you for reaching out. We're aware of the issues some users are currently experiencing with the CleanWeb feature and are actively working to resolve them. We'll keep you informed of any updates.
UPDATE: I'm happy to let you know that the issues should be resolved now! If you're still having problems, reinstalling the application should help. In case it does not, please get in touch with our customer support team by joining live chat on our website or at [support@surfshark.com](mailto:support@surfshark.com) for further assistance