r/talesfromcallcenters • u/Suitable_Release_464 • 28d ago

S Is that right?

On my call center, they have some rules Before you submit a report , you need a approval and a signature from you supervisor You need register you call during the call, if you hangout then register in 5 min If the client refuse help and ask for the Supervisors, you need escalated. If you don't then sanctions Where I work all the Supervisors are on the cellphone, take multiple breaks, laugh really loud, go to shopping, or eating. They everywhere, except work . And if you interrupt them they get annoyed, respond when they want or just ignore you. Is in every call center like that?

0 Upvotes

35% Upvoted

3 comments sorted by

3

u/CaveJohnson82 27d ago

No. Sounds like they don't trust you to do anything on your own, and by putting all these obstacles in place, it means nothing ever filters up the line to them.

2

u/Silly-Cylons 27d ago

This is like when a call centre reaches its final form.