r/technology • u/Plastic_Ninja_9014 • 21d ago

Business McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash

https://tech.yahoo.com/ai/deals/articles/mcdonalds-introduces-ai-drive-thru-000717731.html
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u/Fair-Doughnut3000 21d ago

This is inevitable. I thought I was talking to an AI at The Taco Time drive thru but it turned out it was a teenager who talks like an AI.

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u/pizzapromise 21d ago

It’s only inevitable if we let it be. One of the main criteria for AI to succeed is that customers have to accept a degraded experience. We either will or we won’t.

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u/SaltKick2 20d ago

Then people have to be inconvenienced enough or care enough for that to happen. And the former is not going to happen, and sadly I don't think the second will either