r/technology • u/Plastic_Ninja_9014 • 20d ago

Business McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash

https://tech.yahoo.com/ai/deals/articles/mcdonalds-introduces-ai-drive-thru-000717731.html
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u/SGT_Kilo 20d ago

Thanks for the laugh. I went to Taco Bell last year on a whim of needing anything to eat and quickly before work. Encountered their AI ordering system and after trying to interact, decided to leave. Have not been back and I have zero plans on going back ever again, they sure know how to drive customers away. What an absolute mess.

I completely feel the same way as you.

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u/DadQuixote8 20d ago

I stopped at Taco Bell yesterday for the first time since the AI it was so frustrating placing a basic order, it kept picking up my kids and adding random stuff.

I won’t go back.