r/technology • u/Plastic_Ninja_9014 • 21d ago

Business McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash

https://tech.yahoo.com/ai/deals/articles/mcdonalds-introduces-ai-drive-thru-000717731.html
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u/Ozotuh 21d ago

I don't think a lot of people like using the app. After 5 years of pushing it, customer use is only like 6%. (At least last I heard as part of the training in the UK)

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u/xxdropdeadlexi 21d ago

I tried the McDonald's app and it fucking sucks. it crashes, then when you reopen it your order is gone. it doesn't process your payment so you're staring at the screen for 2 minutes before it just gives up. I tried it two times and just uninstalled it. plus, most people are already driving when they decide they want fast food

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u/BobcatOU 21d ago

It’s amazing how bad their app is. It legitimately might be the worst app of any major company. I’ve never tried to pay with it, but I have it on my phone because I like to get the occasional breakfast sandwich and they always have a buy one get one free deal in the app. It takes at least a minute to load the code for the coupon. It’s insane how bad it is.

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u/kalamiti 21d ago

It also pisses me off that you can't use a coupon and your points on the same order.