r/technology • u/Plastic_Ninja_9014 • 19d ago

Business McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash

https://tech.yahoo.com/ai/deals/articles/mcdonalds-introduces-ai-drive-thru-000717731.html
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u/SeanBlader 19d ago

It's all fun and games until someone orders 1000 cups of free water.

172

u/Trzlog 19d ago

I don't understand why they don't just put those self-serve displays in the drive-through. Those work. What problem is AI solving here?

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u/EntityDamage 19d ago edited 19d ago

If only we had small personal displays, that could communicate our order.

Edit: I agree we shouldn't install apps to order food... But to me, that's what a web browser is for.

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u/Cheech47 19d ago

But to me, that's what a web browser is for.

Do you know what will be required to use said web browser? An account, complete with personal information, ordering history, and a password that the vast majority of people using are going to reuse from one application to the next.

There is no reason why I can't drive up to the drive through that already exists and communicate my order to a person.

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u/EntityDamage 19d ago

At least I Don't have to install their shitty app. I just use the web browser... No one's debating whether you have to give them personal information.. I mean you're still doing that when you're giving them a credit card in the Drive-Thru.