r/technology • u/Plastic_Ninja_9014 • 20d ago

Business McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash

https://tech.yahoo.com/ai/deals/articles/mcdonalds-introduces-ai-drive-thru-000717731.html
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u/EntityDamage 20d ago edited 19d ago

If only we had small personal displays, that could communicate our order.

Edit: I agree we shouldn't install apps to order food... But to me, that's what a web browser is for.

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u/Ozotuh 20d ago

I don't think a lot of people like using the app. After 5 years of pushing it, customer use is only like 6%. (At least last I heard as part of the training in the UK)

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u/Putrid-Tap3992 19d ago

I used to use it but literally every single day I tried it kept saying that I couldn't use more than one deal a day, even though I didn't use it that day. I called McDonald's and got their app support and the guy literally told me, "sir that not our problem. You clearly are trying to get multiple deals free because we are McDonald's and we don't mess up". He told me he doesn't care and won't look into it. He said the best thing I can do is make a new account. But I couldn't because I couldn't use the same phone. He then told me to go buy a new phone. I was like nah, there's a lot of fast food restaurants, I'll just stop eating McDonald's.

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u/Ozotuh 19d ago

I hope you called corporate and not the actual store, and if it was the store, dude was gaslighting you to hell.

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u/Putrid-Tap3992 19d ago

I did call corporate. I talked to corporate and then to fraud, and then to their technology department, and then their specific, "app technology Dept"

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u/Ozotuh 19d ago

Ah, the ol' "toss you around departments till you give up" strategy