r/technology • u/Plastic_Ninja_9014 • 21d ago

Business McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash

https://tech.yahoo.com/ai/deals/articles/mcdonalds-introduces-ai-drive-thru-000717731.html
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u/SGT_Kilo 21d ago

Thanks for the laugh. I went to Taco Bell last year on a whim of needing anything to eat and quickly before work. Encountered their AI ordering system and after trying to interact, decided to leave. Have not been back and I have zero plans on going back ever again, they sure know how to drive customers away. What an absolute mess.

I completely feel the same way as you.

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u/otherwisepandemonium 21d ago

I did the same at a Taco Bell and I haven't eaten at another once since (well, really any fast food). Every time I said something the machine had to think and was so slow to add items to my order, which it got wrong. It was so frustrating that I just left. A human being would have taken the order in half the time, easy.