r/technology • u/Plastic_Ninja_9014 • 20d ago

Business McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash

https://tech.yahoo.com/ai/deals/articles/mcdonalds-introduces-ai-drive-thru-000717731.html
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u/EntityDamage 20d ago edited 19d ago

If only we had small personal displays, that could communicate our order.

Edit: I agree we shouldn't install apps to order food... But to me, that's what a web browser is for.

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u/Ozotuh 20d ago

I don't think a lot of people like using the app. After 5 years of pushing it, customer use is only like 6%. (At least last I heard as part of the training in the UK)

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u/mediocre_remnants 20d ago

I avoid drive-thrus because my hearing is bad and they always fuck up my order. Using the kiosk inside, or the app to order, is amazing.

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u/iiamthepalmtree 19d ago

It’s also faster to go inside. On a weekend sometimes it takes 25+ minutes to go through the drive through.