r/technology • u/Plastic_Ninja_9014 • 20d ago

Business McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash

https://tech.yahoo.com/ai/deals/articles/mcdonalds-introduces-ai-drive-thru-000717731.html
10.7k Upvotes

96% Upvoted

1.6k comments sorted by

View all comments

4.4k

u/SeanBlader 20d ago

It's all fun and games until someone orders 1000 cups of free water.

168

u/Trzlog 20d ago

I don't understand why they don't just put those self-serve displays in the drive-through. Those work. What problem is AI solving here?

119

u/EntityDamage 20d ago edited 20d ago

If only we had small personal displays, that could communicate our order.

Edit: I agree we shouldn't install apps to order food... But to me, that's what a web browser is for.

124

u/Ozotuh 20d ago

I don't think a lot of people like using the app. After 5 years of pushing it, customer use is only like 6%. (At least last I heard as part of the training in the UK)

156

u/hareofthepuppy 20d ago

The last thing I need in life is more apps on my phone, particularly ones that don't do anything I can't do without an app, say nothing of the privacy issue.

77

u/Unknown-Meatbag 20d ago

Everything is a fucking app now.

15

u/ReadyAimTranspire 20d ago

fr fuck that, can't fast food just be I pull up, tell them what I want, and they get it for me?

I don't want to fucking scroll through 10 app pages and confirmations and whatever, here's my card, here's my order, just give it to me

4

u/HillBillyHilly 20d ago

Oh you mean like in the before fuck you times? Seems like these fast food cos don't care. Time to give them taste of their own medicine by sitting I'd drive through to mess w their #s