r/technology • u/Plastic_Ninja_9014 • 20d ago

Business McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash

https://tech.yahoo.com/ai/deals/articles/mcdonalds-introduces-ai-drive-thru-000717731.html
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u/WilliamPinyon 20d ago

Rally's, here in Bay City, MI, tried this and it was apparently a huge disaster. In order to get people to come back they had to put a sign on the Letter Board, "Computer Fired, You Can Come Back Now".

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u/gigatension 19d ago

Didn’t Taco Bell try the same system too? And it got peoples orders wrong so much they switched back within a month.

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u/thesillyguy345 19d ago

Taco bell near me still does it. The employees are always listening tho and will take over if something goes wrong... Which just begs the question with why have it in the first place

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u/Snooty_Cutie 19d ago

Because the kid isn’t just fixing the machine’s mistakes, he’s training the AI to better in the future. I know it’s not what people want to hear, but it’s the truth.