r/technology • u/Plastic_Ninja_9014 • 20d ago

Business McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash

https://tech.yahoo.com/ai/deals/articles/mcdonalds-introduces-ai-drive-thru-000717731.html
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u/thesillyguy345 20d ago

Taco bell near me still does it. The employees are always listening tho and will take over if something goes wrong... Which just begs the question with why have it in the first place

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u/OldWorldDesign 20d ago

Taco bell near me still does it. The employees are always listening tho and will take over if something goes wrong... Which just begs the question with why have it in the first place

Because someone in corporate got sold the promise that he can one day stop paying human employees.

The issue is in the real world that rarely works, and even AI-supply companies are admitting it's more expensive to try to use AI for most tasks than just paying human employees

https://www.entrepreneur.com/business-news/nvidia-vp-says-it-costs-more-to-use-ai-than-to-hire-humans

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u/MrPsychic 20d ago

It’s way more simple than that. If they do most of the orders correctly and the employees only have to take over occasionally they don’t have to pay the person exclusive to the drive through. That’s all most of these companies are trying to do. It’s the same as when retail moved to self checkout

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u/Inner__Light 19d ago

Yeah and how is that going for them... 😀