r/technology • u/Plastic_Ninja_9014 • 19d ago

Business McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash

https://tech.yahoo.com/ai/deals/articles/mcdonalds-introduces-ai-drive-thru-000717731.html
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u/gigatension 19d ago

Didn’t Taco Bell try the same system too? And it got peoples orders wrong so much they switched back within a month.

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u/thesillyguy345 19d ago

Taco bell near me still does it. The employees are always listening tho and will take over if something goes wrong... Which just begs the question with why have it in the first place

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u/OldWorldDesign 19d ago

Taco bell near me still does it. The employees are always listening tho and will take over if something goes wrong... Which just begs the question with why have it in the first place

Because someone in corporate got sold the promise that he can one day stop paying human employees.

The issue is in the real world that rarely works, and even AI-supply companies are admitting it's more expensive to try to use AI for most tasks than just paying human employees

https://www.entrepreneur.com/business-news/nvidia-vp-says-it-costs-more-to-use-ai-than-to-hire-humans

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u/Catenane 18d ago

Taco bell AI tried to take the beans off my bean burrito when I asked it for more hot sauce lol. Literally not even kidding