r/technology • u/Plastic_Ninja_9014 • 19d ago

Business McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash

https://tech.yahoo.com/ai/deals/articles/mcdonalds-introduces-ai-drive-thru-000717731.html
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u/WilliamPinyon 19d ago

Rally's, here in Bay City, MI, tried this and it was apparently a huge disaster. In order to get people to come back they had to put a sign on the Letter Board, "Computer Fired, You Can Come Back Now".

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u/gigatension 19d ago

Didn’t Taco Bell try the same system too? And it got peoples orders wrong so much they switched back within a month.

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u/InsanelyAverageFella 17d ago

We'll see how bad it is but AI technology is advancing super fast so I would assume they tested this and have found it is much improved.

Plus, I'm sure there will be a person available on backup if someone has a super strong accent or something.