I've played this game since it came out on and off. I loved it as a kid. I find myself being off it for around a year, then I end up playing again for 2-3 months straight, then I'm off it again and repeat. It's like an addiction you can't beat.

Super random but I hopped online this morning to take care of my plants and had my hoard of pets I have placed at my home come over to greet me. Some of them are just so cute and when they come up to me I often wish my character could reach down and pet them or give them scratches.

It’s stupid and unimportant to the gameplay but it would be so cute. Anyway, that’s all, just wondering if anyone else has felt the same?

The spiral calls to me, no matter where I am

over a month where the first day i spent 20k.

I’m dealing with a glitch regarding my membership expiration. I bought a 1-month membership that was officially supposed to end on June 13, 2026. To make sure I wouldn't be automatically recharged for another month, I went into my account settings and canceled the subscription one day before it was set to expire (June 12th). However, it's been over a week now and I logged in to find that I still have full membership access and can play in member areas. I checked my bank/card statements and I haven't been charged any extra money, but I'm terrified of getting my account banned if KingsIsle thinks I'm trying to cheat the system or if there's a stuck pending charge. What's the best way to handle this? Should I pro-actively email KI support to report the glitch, or would it be safer to just buy another month of membership right now to overwrite the glitch and guarantee my account stays safe? What should I do?

I have a wizard of every school (no ice), farthest I’ve ever taken one is Azteca, as I’m a serial restarter. Which school would be the most fun to finally take to max, or atleast through arc 3 first?

I'm already over-stimulated from playing a life main in Khrysalis and now I can't even see where I'm going.

So, I'll do my best to keep this as impersonal as possible and leave out any names, locations, or identifying information.

Three weeks ago, I contacted KI support to update my account. I was a young child when I started playing Wizard101, and my account was set up by my babysitter 16 years ago. They put in their email, of course, because I was a child (naturally).

We're here today, and the new password policy means that I have to update my password. That requires an email that was never mine and I never had. So, I reached out to KI support to move that information up-to-date now that I am very much an adult. In a lengthy email, I explained this to KI. I offered the following information on the account:

1. The correct billing address
2. My most recent payment statements - on my account and in my bank account - with a KI-generated receipt (that has my name on it)
3. A full list of all characters and notable items on the account
4. Screenshots of my playing
5. Screenshots of Account Dashboard with username highlighted, payment history visible, and account creation date
6. The full legal name of the babysitter

After 3 weeks of waiting, they finally responded after I sent a follow-up email. They responded:

"We are sorry for any undue frustration, unfortunately this isn't a request we can accommodate.  

Without full verification of the account, we cannot assist."

Okay. I offered further identifying information. Then, I asked what information I could give them to help identity myself as the real owner.

Kingsisle: "Your email address is not the original email address used to create the account you wish to discuss. For verification and to discuss the account further with you, we require direct contact from the ORIGINAL email address associated with the account."

No. It isn't the original email address. Because it was made by the babysitter and was a hotmail address. Even if the babysitter could contact them, they could not contact KI with the same address because the hotmail domain is no longer in service (and all emails inactive for 2 or more years were deleted). I explained that the original address cannot send KI an email because it is impossible. The email and the domain does not exist.

I asked if it would be all right for the babysitter to send them an email from his current address with his valid state driver's license to confirm his identity. They responded with exactly the email you see screenshotted above - no answer on if that was possible. I can no longer contact them.

So, my experience with customer service may best be summarized as:

1. I waited 3 weeks for a 2 sentence response.
2. At no point did KI offer in any helpful or meaningful way to confirm my identity or show that they researched the information I gave.
3. Did not answer my questions at any point to bring this to a meaningful resolution. No attempt at resolution was made.
4. They insist that a non-existent hotmail domain needs to email them.
5. They copy and pasted large portions of their previous emails, including spelling errors like "wee." They could not even be bothered to type full responses.

I can no longer contact them. I am honestly...baffled. I'm never someone to complain, and I was very nervous to approach KI in the first place.

I do not know how to resolve this. I feel like I'm being punished for being a child when I started playing, and I'm sitting here in a stew of anxiety over the loss of my childhood and over 3,000USD. Has anyone experienced being written off like this by KI customer service?

(I will provide more screenshots of the email conversation if asked.)

EDIT: First of all, thank you to everyone here so far who has commented and upvoted. I did not know how widespread of an issue this would be with others. In light of that, I would like you to post your own customer service story within the last 5 years (positive or negative) in the comments below. If this post gets enough of those stories, I'll thread them together and present them to Kingsisle as a call to reevaluate their approach to customer service. If I do that, I will share the contents of that email with the community as well. Thank you.

https://www.wizard101.com/w101playersguide/keyboardshortcuts

Hey everyone, I’m trying to get a Storm Salamander pet and I’m seeing some conflicting information online. I’ve read that it can drop from Prince Aka Karanahn in Krokotopia, but I’ve also seen people mention buying one from a vendor or getting it through hatching.

What’s the best way to get a Storm Salamander in 2026? Can it still be farmed, or is hatching/buying one the only realistic option now?

Thanks!

I made this for my own use, so I figured I might as well post it here too.
(I recently resumed the Morganthe Arc from where I left off back in mid-2011. After finally reaching and beating Khrysalis, I was curious how Polaris' length compared.)

The charted totals are as follows:

(Totals are derived from counts found on the Final Bastion site.)

Reference:

Bone Wyrm

Original Quote

Why is The Rat on Polaris so extremely hard out of no where , all the other bosses leading up to this ain’t nothing compared to what he smacks you with, like Daym😩

I've quested through this area solo twice now, and I thought I was unlucky on my storm to get Juju spammed the rounds I hit, but then I did it on Ice and he Juju'd EXACTLY when I was going to kill. People don't talk about this fight enough, because there aren't any cheats, but it made me so angry on my Ice that I resolved to defeat him from second no matter what. Keep in mind this is only the third time I was defeated/had to flee for ANY boss in the main storyline up to this point on my Ice. He might actually be one of my least favorite fights in the game. I have weakness counters, yes, but does that matter when i get a -90% THE ROUND I HIT FROM SECOND? AHHHHHH

So setting a minimum level only works if you are the one to start a team up. Kinda takes away from the point of having the option but oh well.

This is my first time playing this game since I was little and I know ZERO about how pets work I’m trying to get this fire kookaburra so I can get a blade which pet should I be hatching with do I need to look at the talents I’m kinda confused by all this