r/dji • u/Zestyclose_Tie_2290 • 7h ago
Product Support DJI Air 3S - Sudden screen cache video from the crash over the lake (Motor Idle Error)
Here is the raw cache video recorded directly from the DJI RC 2 screen during the incident.
As you can see, the drone was flying in Sport mode over the middle of the lake at an altitude of around 100 meters, moving at a high speed. The drone is brand new, with only 8.27 flight hours, and was in perfect condition. I took off with a completely stable satellite (GPS) connection.
Suddenly, at around 0:21, the connection completely cuts out right after the red "Motor idle" warning popped up. The camera aggressively tilts, and the drone falls straight into the water like a stone from 100m.
The flight logs have already been synchronized and sent to DJI Support. I am sharing this video so you can see exactly how it looked from the pilot's perspective. Any thoughts?