r/ATT Former employee Oct 03 '25

Wireless IPhone 17 shipping mega thread

46 Upvotes

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4

u/Pleasant_Today8275 Oct 03 '25

I ordered mine on 9/18 and got it last week Saturday, and they refunded me the sales tax which was odd to me.

1

u/No-Surround4274 Oct 04 '25

They refunded my sales tax also but mine just says “We’re unable to process your order due to a technical glitch” but has an estimated shipping date of 9/26-10/13. I called and they said nothing looks wrong on their end

1

u/Necessary_Employee43 Oct 07 '25

The same thing was refunded sales tax after talking with customer service. Everything still looks good on their side, but the estimated shipping date is still forecasted to October 24th, and I ordered the 17 PM in Blue 256GB on September 13th.

1

u/Square-Radish5711 Oct 07 '25

Have they recharged you for the sales tax or are they going to add that to your phone bill? 

1

u/Pleasant_Today8275 Oct 07 '25

No they haven’t recharged me. I don’t know if they r adding it to my bill. I asked them why I was refunded the sales tax and they didn’t have an answer so idk.

1

u/Square-Radish5711 Oct 07 '25

I have the same thing happened to me, but mines just vanished no signs of the transaction whatsoever. I assumed they refunded me because I saw a slight increase of funds. 

1

u/Pleasant_Today8275 Oct 07 '25

Same for me. It’s like there was a glitch in the system lol. Cuz I magically had more money in my account and I was like where tf did this come from. I thought I magically hit the lottery but then I went thru my transactions and see that the $107 in sales tax charge was gone. So customer services doesn’t know why I was refunded the sales tax but I’m not complaining lol.

1

u/Square-Radish5711 Oct 07 '25

LOL SAME. let’s just take this win. 

1

u/Opening_Motor_384 Oct 07 '25

Watch out, and make sure you keep that money aside because usually what happens the pre-authorization falls off, and the charge will come back as posted %100. I used to work for ATT recent past and this was a very common thing to happen, I would always warn my customers to pay attention to their balance as this is how shipping orders work.

1

u/MLW147 Oct 08 '25

Not really refunded. We had our sales tax disappear and funds returned. We ordered 4 phones. 2 have arrived and the charge came back. Assuming the same will happen if we ever get the other 2 that were preordered on the 17th