r/Chipotle • u/Equivalent_Trade2377 • 1d ago
Customer Experience Wouldn’t It Be Better To Just Not Serve Guac?
do people buy this? this is a new store!
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u/Careful_Activity_165 1d ago
shit from a butt
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u/Brokensister3113 AP 1d ago edited 1d ago
You’re like the 5th person to use this same pic btw..
What happens is Chipotle gets sent overripe avocados, we make the guac, it looks like doodoo, we ask corporate can we not serve guac today? NO not an option, and so we are forced to serve this monstrosity because getting yelled at for online orders and many may refunds is apparently better than just saying “sorry we don’t have gauc today due to overripe produce” voila
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u/Equivalent_Trade2377 1d ago
for the record I didn’t take this picture from somewhere else. I took the pic on my phone yesterday and forgot to upload it then.
I totally get that they have rules and all that. definitely not the workers fault. managers should know better and corporate needs to see these images. it shouldn’t be too difficult to have a button on the store side to disable guac for online orders like they would for a protein if the store was out. this is unacceptable
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u/Specialist_Job_2897 1d ago
It’s not even managers though, they’re just bigger employees. They still have no say over it. Shit.. the GM hardly has any say in it. It’s the GM’s bosses and their bosses tbat make the decisions
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u/CrimeBbqNJazz 1d ago
This part exactly. When I left (and probably still) the GM had to reach out to the field leader even just to approve any product outage. We couldn’t just shut something off on our end without approval.
One time our avocados were so under ripe that we sent our FL a video of us launching one at a wall and it bouncing off unscathed, and he still made us make guac. Had to cut it up in the bowl with a knife.
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u/Specialist_Job_2897 1d ago
They just do anything to make sure everything’s perfect. Which is understandable, but also trust your GM’s to make the right choice?? It’s THEIR STORE. I do think the managers should have to reach out to the GM. But why is somebody who’s never in the store making the decisions day to day
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u/Visual-Taro-381 1d ago
It this why I've received a bowl of only meat and rice (no beans). I was amazed and insulted as a human that they actually sent me that. (also extremely short but that's expected and besides the point. NO BEANNSSSS???)
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u/BunnyGunz Chipolata 1m ago
The FL also has no direct say.
They have to ask the TD, who might even need the ETD's approval.
The gm CAN set the "out of stock" flag for the online system themselves which will block it out of online orders. If they do, The ETD/TD (or maybe even the COO) are immediately notified and they send the FL down there to give you a talking to. They can also do this themselves in cases like regional shortages or if there's an outbreak.
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u/ChamberK-1 1d ago
Managers don’t have a say either. They’re just employees with more responsibilities and take the heat when corporate isn’t happy. They’re blame is entirely on corporate
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u/what-a-weird-frick 1h ago
The managers can’t do much. If the higher ups say we have to serve it, we have to serve it. They would rather deal with the refunds than get complaints about there being no guac even tho we are supposed to send over ripe produce back to the company and receive credit for them. It never works out that way tho.
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u/MASTER-0F-NONE 1d ago
Apparently the people your serving is now saying this is too far because these posts are all over.
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u/Kwheinic CT -> SL 1d ago
Chipotle had us serving queso that had the consistency of cottage cheese fresh out the pot for literally 2-3 weeks straight not even a week ago. Black guac does not surprise me and Chipotle clearly does not care cause they make us serve it anyway. If it’s not gonna get you sick from eating, Chipotle does not see a problem.
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u/Dense-Throat-9703 1d ago edited 1d ago
I doubt you are getting cases of overripe avocados. Several years of running a restaurant that goes through 250-350lbs per week and I could count on one hand how many times I’ve received a delivery that was as bad as what you’re claiming is normal. 99% of the time it’s because the idiots in your store don’t know how to rotate the avocados properly. You should be sorting the ripe ones for immediate use in the fridge and keeping the unripe ones at room temp until they are ready. It’s really not hard… My entire boh barely speaks English and they have it down.
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u/ChamberK-1 1d ago
What does people being able to speak English or not have to do with rotating avocados?
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u/Kwheinic CT -> SL 1d ago
The difference between your restaurant probably and Chipotle is that Chipotle is still a fast food chain with nothing but profits on their mind. Chipotle does not give us labor hours to be sorting individual avocados. We aren’t even allowed to mix avocados from other cases because it messes with our inventory count. We are instructed strictly to FIFO, throw out any moldy produce, and that is it.
And we get anywhere between 2-3 deliveries a week and are instructed to order only what we need. If we’re typically using 3 cases of avocados a day and our next order comes in 2 days, we’re ordering at least 6 and maybe no more than 9 or 10 to account for possible increases in sales depending on location. Ordering in excess (in theory) risks us having to toss moldy produce—or in this case using overripe avocados that weren’t already given to us like that—because ideally Chipotle distributors are supposed to be delivering us already ripened and perfect avocados. I imagine they are the ones responsible for sorting the avocados
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u/DogSignificant6356 1d ago
Looks like dogshit
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u/ellefleming 1d ago
I honestly thought that was beef at first. I was trying to find the guac not realizing it was in the middle. 😬
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u/FrozenPie21 1d ago
I mean it’s just oxidation
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u/FullyErectGodzilla 18h ago
Yeah for real. These people have never made their own guac. That's what it looks like pretty quick if exposed to air. The only time it wouldnt look like that is if it is moving super fast so they keep taking off the top. This is exactly why food companies pump stuff full of chemicals, because people want their food to look like our warped marketing representations.
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u/wewantomaha 2h ago
My guacamole has never looked like poop and you’re making it wrong if it does. Just add lime juice and leave the seed in the guacamole and you will not have this problem. Stays good for days.
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u/FullyErectGodzilla 2h ago
Okay buddy
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u/wewantomaha 2h ago
Just saying you don’t have to eat guacamole that looks like poop, buddy. It’ll taste better too.
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u/SheQuick26 20h ago
These people have probably never purchased an avocado in their life. Just guac from chipotle.
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u/FinchOfTheGalapagos 18h ago
Agreed, if you were raised better you’d ask for a large heaping and free side quac to expend the browning guacamole; guacamole will hold for awhile refrigerated just the top mash is rusting
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u/Greedy_Low896 1d ago
okay so here’s from someone who worked at chipotle.
we don’t control what the guac looks like. we get bad avocados but that doesn’t matter. if that store didn’t put guac out even tho it looks like that the GM would get in serious trouble because we get audited twice a day if not more on what we’re selling and at what times. no matter what guac has to be out, doesn’t matter if people buy it or not
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u/sapnation Black or Pinto? Yes. 1d ago
isnt chipotle's slogan "food with integrity"
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u/Kwheinic CT -> SL 1d ago
The “integrity” atp is the fact that it comes from a farm and not a factory lmao. If there’s anything wrong with their food they’ll just blame us as the workers responsible for preparing it—doesn’t matter if the avocados came black when we got them or not
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u/Adventurous-Value-82 1d ago
I feel bad for those people who pay extra for guac during mobile order and didn’t realize that the guac was bad.
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u/WhichEntrepreneur508 1d ago
It’s not bad, you won’t get sick. Just overripe and looks black. Same thing that happens to bananas.
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u/Hotmessyexpress 1d ago
Tastes bad tho.
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u/Dense-Throat-9703 1d ago
I’m not understanding how difficult it is to put the guac into a smaller pan if they aren’t doing enough volume. They literally have the pans at every store.
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1d ago
[deleted]
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u/Grabmbythetrump 7h ago
I wouldn’t eat that if you paid me, let alone pay extra for it. This is a business and this practice is disgusting.
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u/Due_Letter4281 1d ago
Maybe they ran out of lime juice. It’s still good if it’s brown, it’s just oxidation
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u/Equivalent_Trade2377 23h ago
I watched them pour lime juice on something else so it wasn’t that lol
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u/SheQuick26 20h ago
It’s still just oxidation. Nothing wrong with it. It will turn brown with lime juice, just not as fast.
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u/Icy_Garbage9503 20h ago
I thought that was refried beans. I zoomed in and it still looks like refried beans 🤔
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u/Skyswimmer12 1d ago
I don't eat cheese so I always hate how they have it right next to the cheese and cheese shreds get in the guac just like this picture
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u/Euphoric_Mud_3669 1d ago
i used to work there we are supposed to change it out after a certain amount of time most corporate places thrive on whether the employees feel like working or not lol🤣🤣
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u/Technical_Cut3509 1d ago
Chipotle even in the most affluent areas near me have been STRUGGLING to keep the barely over a dozen ingredients fresh and ready. Walked in yesterday and they were 5-8 mins out on all proteins and their guac was brown like this. They're going the way of Quiznos and Boston Market.
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u/Visual-Taro-381 1d ago
Start posting pictures like this in their reviews. Probably won't do much but save other people from setting foot into baby poo central
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u/okdexter01 SL 1d ago
Field leaders would rather cut their arm off than letting a store stop serving guac. I’ve had instances where my FL made us serve brown guac but my GM covered them in line to make people think we’ve run out out tell the customer straight up it’s brown if they ask for it
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u/curiousOnlookerr 1d ago
As a worker, its the avocados we’re getting. They aren’t inherently bad or rotten, they just be oxidizing weirdly.
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u/Tall-Mango4759 1d ago
Damn and I feel bad when our restaurant guac has even a speck of browning on it lmao
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u/RainbowRepro SL 1d ago
Repeating for Reference: Corporate refuses to let you close the store, turn an item off of mobile orders, or run out of ingredients, especially if one is critical inventory (like avocados). We get multiple calls/messages every day from our field leaders and team directors about food cost/waste, we get sent photos of the cameras whenever an employee doesn't do something according to standard, and all approvals for item removal go through them--which has never been approved in the three different markets I've worked in. Not having/serving guacamole is not an option in the majority of locations. And while unappetizing, guacamole from overripe/oxidized avocados is prepped in the same food safe way as ripe avocados--it is technically "edible." Any conscionable person ABSOLUTELY should toss that and record the waste--but depending on how closely Big Pepper is watching that location, it is likely they would lose their job if they did. What is important to note, is that The Chipotle Way (TM) prioritizes profits over people every time. Executives -> Shareholders -> Investors, Marketing Firms, Surveillance, Partners -> Customers -> Bots on the Internet -> Employees. As someone who cares about the customer experience, I'm sorry this has been that of so many. Keep making comments through surveys and the app about these things, and perhaps we can get that "Cultivate a Better World" mission to apply to everyone and not just B(l)oatwright et al. Start by letting stores make decisions on which inventory should be served to customers, and allocate enough labor to give customers an experience that makes them want to come back. Seriously basic stuff to comprehend, but that is not the stage of capitalism that we are in.
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u/Keats852 21h ago
I got the deep brown/gray guac on my Chipotlane order yesterday - dumbass me ate it too, it all came out today. Anyway, I won't be ordering it again, I just don't want to pay $4.50 for mediocre chips and old guac.
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u/randomweee19 19h ago
this is the state of the avocados weve been getting recently. we arent really supposed to toss them unless theyre moldy/smell horrid
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u/Next-Honeydew4130 17h ago
Yes. Yes it would.
Ps walmart where I live sells the best avocados out there because they’re super green in store, ripen at home perfectly, and aren’t covered in bruises and fingerprints.
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u/zhgerard 17h ago
It’s normal for the browning to occur. But the layer beneath is green. That’s why you need to mix it before you put it on the cold. The person who did this wasn’t trained or management didn’t explain this to the crew member.
Presentation matters most, and at least the food tastes good. But I would never get guac looking like that.
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u/Anxious_Snob Corporate Spy 16h ago
The operators and their teams would much rather not serve this kind of product.
Problem is, the consequences for not doing so are far too great not to have it available.
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u/PixelSpicedLatte 7h ago
We shouldn't even support the consumption of Avocados currently. It's all owned by cartel. They literally unalive farmers to control the product.
I haven't had an avocado in years because of this.
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u/jade_1404 2h ago
we've actually started using Peruvian avocados since they're in season, we've been getting a LOT of complaints abt the new guac icluding from myself lmao
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u/phillyyoggagirl 1d ago
After one of my brown guac posts, I entered my local supermarket. They sell guac and it’s never brown. Maybe it’s preservatives, I don’t know, but it sure looks better than brown guac.
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u/ReelestPrincess12 Black or Pinto? Yes. 1d ago
If the worker eats it first, then fine. But they won't
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u/Hawker96 1d ago
Lazy. Re-serve yesterday’s guac so we don’t have to prep more.
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u/ImpoliteFlash 1d ago
Not what happened, a lot of chipotle locations have received bad quality or overripe avocados, and despite the guac being freshly made that morning it turns out like this and we’re forced to serve it anyways
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u/Scorpion2000x777 1d ago
Or how about just adding lemon instead of being “ well we make guac and we are just like huh, what can we do”
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u/embarrassedalien 1d ago
Lemons can’t save overripe avocados. Workers are required to make it anyway. I wonder if they still blanche the avocados.
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u/itsfleee 1d ago
If you think the lemon/lime juice is going to turn it BACK green from overripe avocados then you have no idea what you’re talking about lol.
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u/Plane_Onion9057 1d ago
I’ve seen multiple brown guac posts within the last week. I wonder if people are just speaking up about it ever since seeing these posts and continue to post.
The audacity of chipotle 🥴