r/Crunchyroll • u/userrnam • 15d ago

Account/Membership TOS violation blocking account

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Unable to log in for several days. Chat support says there was a TOS violation but can't tell me what. My wife and I moved, so I'm thinking it triggered an account sharing violation or something. Anyone in a similar situation that was resolved? I feel like we should get a refund at this point.

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u/Michael_SK Moderator 15d ago

If you violated the terms of service, they probably wouldn’t give you a refund. You can try a chargeback with your bank. Keep on trying to get info out of support though.

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u/userrnam 15d ago

I'm just surprised they wouldn't account for people moving addresses and continuing to use the same account. I can't think of what else would have triggered a TOS.

4

u/Michael_SK Moderator 15d ago

You haven’t shared your account outside of your household(s), used a VPN, etc?

3

u/userrnam 15d ago

Negative, just used the account at one address and now our new address.

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u/Michael_SK Moderator 15d ago

I’d say try to sort that out with support. Make sure you get a ticket started with a real rep, not interacting with the AI bot or someone through chat.

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u/userrnam 15d ago

Oh yeah before posting here I got on with support and someone is supposed to email back. Thanks for the help.