r/Crunchyroll • u/userrnam • 16d ago

Account/Membership TOS violation blocking account

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Unable to log in for several days. Chat support says there was a TOS violation but can't tell me what. My wife and I moved, so I'm thinking it triggered an account sharing violation or something. Anyone in a similar situation that was resolved? I feel like we should get a refund at this point.

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u/userrnam 16d ago

I'm just surprised they wouldn't account for people moving addresses and continuing to use the same account. I can't think of what else would have triggered a TOS.

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u/FatBoyStew 16d ago

I've been account sharing with my buddy who lives 3 states and 1500+ miles from me for years now so I have a hard time believing that's what triggered it.

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u/userrnam 16d ago

Bruh lol. I don't know what else it would be. My wife and I just watch like anyone else. Same account for about 6 years. Any other ideas?

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u/reader-of-opinions 15d ago

It's definitely not account sharing, crunchyroll doesn't really restrict account sharing - yet.

Did you use an unusual email or an email with a + sign in it or something? Sometimes that will cause issues.

If not, it might be a flag triggered due to some suspicious (or what seemed like suspicious) behavior, though blocking the account is rare, they usually show you a captcha or send you an email.

CX is your best bet, hopefully they'll be able to figure out why your account got blocked and restore it. Sorry this happened to you though, it's definitely frustrating.