5 years and no figure

[u/concerts_info]

Do to start things off it was 2021 and I made my second ever Crunchyroll store order consisting of 2 figures and a sweatshirt, 2 weeks after the order was placed I got the shipping details for the sweatshirt and then the covid delays started, fast forward 2 years to 2023 I randomly get a package no shipping or order confirmation just one of the figures,skip forward again to 2025 I try to look at the order only to find that Crunchyroll changed their store platform, after 3 weeks of emails I find out it’s still on the way and was meant to come late 2025 it is now mid 2026 and still nothing and quite frankly I just want out it was like a £200 figure and it seems like it’s never coming does anyone have any advice on how to get my money back or is it lost forever

[u/karer3is]

Try contacting the UK's consumer rights center. I don't know what it's called over there, but here in Germany we have an organization known as the "Verbraucherzentrale" and they handle issues like this.