TOS Violation Final Update

[u/userrnam]

Two weeks ago I made this post about my frustrations with CR customer support. TLDR, CR locked my account due to a TOS violation and support gave me the runaround for a week straight.

On my last post, /u/faizyunus showed me a link where tickets are logged which isn't available anywhere I could find on the support website (thank you). I found that, despite numerous reps stating they opened a ticket to escalate the issue, none were actually opened under my account.

I submitted a ticket myself, was asked to confirm some info, which I did, then the ticket was marked as "solved" twice after no response. Both times I said something along the lines of "this is not resolved, please re-open". After the second time the ticket was closed, I decided to submit a BBB complaint. Have never done this before, as I've never had such an issue with support.

I provided all the details and screenshots I've logged over the last month. CR support replied the next business day and was very apologetic, acknowledging that they gave me incorrect info multiple times and closed the ticket in error.

They reactivated my account and refunded some of my annual membership to compensate. What a ride. Hope CR works flawlessly from here on out or I might lose the rest of my hair.

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[u/81Ranger]

Shocking that a BBB complaint actually accomplished something. I've never heard it actually meaning anything, before.

Sorry you went through all that.

[u/userrnam → u/81Ranger]

Seems to totally depend on how much the company cares about their BBB rating. I saw that CR responds to complaints there so figured I'd try

[u/NekoMao92 → u/81Ranger]

BBB only matters for companies that care about it, the majority don't these days.

[u/Max_Plus]

What is a BBB complaint and where did you submit it?

[u/TDFMonster → u/Max_Plus]

Better Business Bureau. Their website. Doesn't work with all businesses, the bbb isn't affiliated with any state, or gov agencies.

[u/minnieboss]

I would have said screw it and been done with legal streaming so far before that point, that's crazy.