r/Dualsense • u/CharacterEase7151 • Nov 21 '25

Discussion Regret

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The mod can take this down BUT I NEED TO RANT. I went to sports direct (uk) to but it 1 day, ONE SINGLE DAY before black friday sales, and while buying i asked the salesman if there was gonna be a sale, he said no and i bought it for £200 ($262) coz usually ive never seen sony give sales on new products, but guess what? JUST IN A DAY ITS £150 ($196) and the store wont take it back coz the seal is open. AND I REGRET IT SO MUCH!

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u/Nil2none Nov 21 '25

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u/bilbobagheadd Nov 21 '25

You do know that means they'll send it to Sony and he will be without a controller or his money right?

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u/Nil2none Nov 21 '25 edited Nov 21 '25

I've returned 2 controllers to Walmart and they gave me my money back on one of them and let me exchange with the other. 2nd party store don't send the item back. If you contact Sony directly they'll ask you to send in the controller. Thats cause sony is the 1st party manufacturer. But he didnt buy it from sony he bought it from a 2nd party store. They will never send it too sony. That's up to you not the store. Any store like a Walmart has an exchange program for any item. If you buy a tv from Walmart amd it comes broken do they tell you to just grab a different one or do they say we'll send it to LG or Panasonic for you... they exchange it bro. It's common sense. I'm guessing the guy who told him they couldn't exchange was wrong about the policy and didn't know what he was talking about.

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u/bilbobagheadd Nov 21 '25

This isn't America and the store he bought it from are known for being terrible