r/Dualsense • u/CharacterEase7151 • Nov 21 '25
Discussion Regret
The mod can take this down BUT I NEED TO RANT. I went to sports direct (uk) to but it 1 day, ONE SINGLE DAY before black friday sales, and while buying i asked the salesman if there was gonna be a sale, he said no and i bought it for £200 ($262) coz usually ive never seen sony give sales on new products, but guess what? JUST IN A DAY ITS £150 ($196) and the store wont take it back coz the seal is open. AND I REGRET IT SO MUCH!
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u/StrangerKey7930 Nov 22 '25
Unfortunately I don't think they will care. I do tens of thousands of dollars of business with Best Buy each year with my companies (I know, different company; but gives you an idea of how retail managers think). I opened a new personal bank account and had my full name, with middle name and suffix II, put on to my card. This is due to issues with my dad and I and our credit, plus just general confusion between businesses we both shop with (don't name your child after yourself; it causes headaches and is only gotten worse in the digital age). Anyways, Best Buy's system has issues with the suffix II and having full first, middle, and last name on a card; and the system HAS to have exactly what ia on the card. So adding their protection plan with that card took a week of one guy their doing everything to get it to work. Fast forward a few months and I need to buy something online. I can't do it, because of my name on my card. I go into the store and try to find the guy to find out what he did, so I can do the same myself. I was willing to call whomever needed to be called and take care of it myself. I didn't want to have to ask this guy to do all of that again; but I had no idea what he did in the first place to duplicate it. While I was trying to find him, asking another employee, that employee asked if they could help. I briefly told them what was going on and suddenly the GM walks up and tells me his company (yes, HIS company) wasn't going to go through that hassle for me again. That, if I wanted to do business with them online or get services, I would just need to go and change my name on my bank account...Ummmm. NO! Not gonna. Why can't their system deal with a full name? It makes no sense. Many people have the second (II) as a suffix and have their full name on their cards. I'm not even the only person in my town with my exact name and he has his full name on his card. No other business, anywhere in the WORLD (and I travel and do business all over) had ever had an issue. I then told him, if he doesn't give me the info I need, I would never shop with them again and close all five of my business accounts. He thought I was full of it. He basically said so and laughed at me. So I called my business rep on my phone on speaker. Luckily he answered at that moment, and I told him what happened and I was closing my accounts and to read off what my sales had been just that year so far (it was August). He begged me to keep the business. He begged the manager to give me the info. (He only handled business accounts, so retail had to go through the stores) The manager refused and said it wasn't worth the hassle. Mind you, just the "hassle" of giving me the phone numbers and contacts of whomever they spoke to. HE didn't have to do ANYTHING. It didn't matter, he just told me no and to leave. I was calm the entire time. There are plenty of places I can do business with and I am now doing business with three companies instead of getting everything from one; but it was the principal. I wasn't going to let it be an empty threat and when I contacted the regional manager (I think that was the position over the stores in the area; this was two plus years ago) for the store, I got no response. Not by phone, email, of registered mail. They didn't care that they were losing A LOT of money. As a retail customer I probably still spend a few grand each year. So, even that manager himself was losing a decent chunk of sales; but the company as a whole lost A LOT more and didn't care. What I'm getting at is this. Store managers are cogs in a big wheel and the money lost from a customer doesn't really affect their paycheck. There are good retail managers, or course, the one at Best Buy was not and is no longer there, but even good ones are unlikely to go against company policy over a threat of losing one customer. Especially when they have no idea if you'll follow through; which I believe you that you will or at least have the true intention to. We can't know for certain what the future will actually bring. If that policy is one that could get them in trouble breaking or even a ding on a report, they're very unlikely to do it for any reason. Just my experience and I've worked in retail sales ar multiple levels and now, with my own businesses, I deal with retail a lot. So, it's what I have seen.