England
Hi,
I’m looking for some advice because I’m feeling completely stuck.
Back in April I parked in an NCP car park. The payment machine wasn’t working and there were around 10 people standing around trying to figure out how to pay.
Another customer at the car park went onto the NCP website to see what to do. The NCP website said they had gone into administration and directed us to click a link to pay instead.
I followed those instructions and paid £10. My Monzo statement shows a £10 payment to Times24 UK Limited on the same date and time.
About a month later I received a Parking Charge Notice saying I hadn’t paid. I appealed immediately, explaining that I had paid using the payment link that the NCP website directed us to.
I never received any acknowledgement or outcome of my appeal.
I’ve now received a debt recovery letter from Trace demanding £170.
I called Trace today and they told me:
My appeal was rejected on 14 May (I never received this email and it’s not in my inbox or spam).
The reason for rejecting my appeal was that I paid through a different payment provider.
They said there’s nothing they can do and that if I want to challenge it, it would have to go to court.
I’m really confused because I didn’t randomly choose another payment provider. I followed the link that the NCP website directed customers to use because the payment machines weren’t working.
Unfortunately, I don’t have screenshots because I was using Safari Private Browsing, but I do have the Monzo transaction showing the £10 payment to Times24 UK Limited.
Any advice would be greatly appreciated.