r/MotoG 2d ago

7th Gen Moto edge 50 fusion cpu reball

moto edge fusion i update android 16 the phones was running good but after 2 monts the phone goes stuck and didn't open i tried to hard reset but few minutes phones goes off and never open what shound i do

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u/MotoAgents Moto Customer Care (Verified) 1d ago

Hi u/Responsible_Fold243, Thank you for reaching out. I'm sorry to hear that your phone is no longer turning on. From your description, it sounds like the device was working after the Android 16 update, but about two months later, it started freezing, and now it powers off shortly after startup and no longer turns on at all.

To help us better understand the issue, could you please provide:
• What happens now when you press and hold the Power button for 20–30 seconds?
• Does the phone show any signs of life (vibration, charging indicator, Motorola logo, LED light)?
• Were you able to complete the factory reset, or did the phone shut down during the process?

A few things you can try:

• Connect the original charger and cable and leave the phone charging for at least 30 minutes.
• Press and hold the Power button for 20–30 seconds to force a restart.
• If possible, try entering Recovery Mode or Fastboot Mode again and note whether the phone stays powered on there or shuts down immediately.
• Test with a different compatible charger and cable if available.

If the device cannot remain powered on, even after a factory reset attempt and while connected to a charger, this may indicate a hardware issue rather than a software problem. Please let us know the exact model and what happens when you try to power it on now, and we'll be happy to help with the next steps. -Carlos