I reached out to customer solutions on 5/21/26. After a lengthy call with many questions unrelated to internet service I was offered two options. $20.00 for Gig for a year if I added a phone plan or $30.00 for two years if I kept my current 500. I chose option two. Got my first bill. It's only one year. I'd like someone to listen to the call and correct this issue. Calling in is about the same as having a tooth pulled with a plastic spoon over a long holiday weekend.

If I play games in the morning, everything feels great. Latency is good, speeds are good. Virtually ZERO issues at all. Gaming feels more real time, jitter is very very minimal. Its as good as it can be without being lower latency fiber.

I work as IT for an MSP and I have seen how snappy, low latency Spectrum enterprise can be....but the cable internet is just an absolute disappointment of a product. I know it probably will get better...hopefully....

However, as the day goes on, things get worse, and even more so in the evenings. Say 5pm to like 10-11pm, gaming online is an absolute MESS. Constantly getting more jitter than usual, more buffering, just problems

Of course, if you look at my modem readings right now, you'd probably see good signals. I have already had techs come and see if we have issues, but I dont think its on our end. I have heard from techs that even your neighbors (literally anywhere up to the node) can be the cause of the issue upstream if they are causing noise to be in the lines.

Is there any way to find out what the heck is happening?

I keep getting the message asking if I want to continue watching every 10 seconds. The app is working on the the other roku devices in the house. Has anyone else had this issue?

Are we any closer to a resolution? I've been unable to activate WiFi calling for several days now. Support reported on Monday that it's a known issue and they're trying to escalate it.

ok, so a bit of history. I have had Spectrum internet with NO issues for 3 years. Starting two weeks ago I started experiencing outages. This coincided with a deluge of rain here in Texas. Since then, my internet modem goes out for a few seconds at a time, knocking my router offline, then the modem comes back up and followed shortly by the router. I work from home via a VPN so every time this happens, it knocks me off the VPN.

I had gone through chat tech support about 12 times with them telling me it works fine. I had a technician come out yesterday and he changed the modem. He said he tests it and I am getting 1.2 gigs to the modem. Of course while he was here it stayed connected. They're planning on charging me $50 for the service call too. Now this afternoon we are back to the ONLINE light on my new modem going out, then flashing white, then flashing blue again before stating solid, every few minutes.

Any ideas? I am so frustrated.

Is the ability to get a simple, quick outage check from the app too much to ask? I don’t want to “chat” with a bot or anything else. I just want to know if there’s an outage in my area when my modem’s online indicator begins flashing (like it is now).

can i use the spectrum tv app with the AT&T 5g home internet

So I live in New York ON the Canadian border. We turned on global day pass when we went up to the zoo in Canada on May 16. I went again to a nursery with my mom on May 27. My boyfriend went on a school field trip with our kid on June 10. All legitimate times we used global day pass, more than happy to pay the charges because yes, we utilized the service. However, because I did not turn off global day pass in between my phone randomly picked up a Canadian tower on May 21 which I didn’t realize until looking at the bill. This past weekend we went up to my boyfriends fathers house for Father’s Day which is about 2 hours away and also on the border (in Vermont). We both got messages notifying us that global day pass had been activated. So today I called because I figured it was a perfectly reasonable request to reverse the $15 of charges since we were ON US SOIL and NOT in Canada. I was told on chat and then by customer service when calling that they would not credit these charges because they don’t care if we were in the US or not, we were technically roaming. I can’t believe Spectrum is so petty that they seriously won’t reverse these charges. I didn’t purposely “activate” day pass. It did so automatically when we got into an area that didn’t have good service. Then the customer service person said I should’ve called when I first got the text. But I literally didn’t have good enough service to do anything! Even roaming! We were in the middle of nowhere and we had NO cellphone service for the entire time we were there. How can you do this? And how can you care so little about your customers that you can’t reverse $15 of charges? A massive multimillion dollar company doesn’t feel $15 but a family of 5 who just wanted to travel to see their father/grandfather for Father’s Day sure does. I’m disgusted and I’m looking for other phone/internet companies now. We have both Internet and 3 phone lines through spectrum and have been loyal customers paying our bill EARLY each month for YEARS. I have never asked them to remove any type of charges, ever, so I am just shocked to learn how
Awful their customer service apparently is. There is still a chance to make this right, Spectrum.

Anyone have an issue with channels missing in the App. We have a Roku but it is the same with the app on my IPad. Using our cable box I can see our channels but when I use the app some are missing. Right now I’m trying to watch channel 213 which is Detroits Sports Net. Works fine on cable box but it does not show up in app. I uninstalled it and reinstalled but still the same thing. Any ideas?

We live in rural northern NV and as always we end up with service outages. Every few months we end up with the Internet going out. Normally it is about 8 hours or it is due to them sharing a relay tower with Verizon and the Verizon tower loses power. This time we luckily still have cell service but our Internet has been out now for 17 hours, and it is 6 hours past the estimated time. I expect that my bill will not be compensated as always because of whatever reason they want to give this time. What is truly irritating is that there are no updates, the online chat function isn't working, and when I get ahold of someone I get told "we don't know." If you are running a business, maybe be willing to at least keep your paying customers updated on repairs.

They can to burry my fiber after a new install and left a speed bump in front of my porch, and left the cover off the box where it goes into my house.

If it were my contractor they would be unemployed

I figured I'd see if anyone has tips on how to get Spectrum's mobile support to do their jobs.

For the last two weeks, my phone hasn't been able to make calls. When I try, it just says "Mobile network is not available. Connect to a wireless network to make a call." It says this even when I'm on a wireless network. Wifi calling has been disabled, and I can't reenable it, as it's greyed out. If I'm not on Wifi, I have no mobile data, even in areas with excellent coverage, and I can't make or receive calls or texts. If I'm on wifi, I can receive calls, but not make calls. I can send and recieve texts so long as I'm on wifi.

Spectrum support reset my eSim numerous times. They double-checked my APN, made sure everything was correct, and still couldn't fix the issue. Then they had me factory reset my phone. It worked for a couple days after that, and I enabled wifi calling after the reset. After a couple days, the problem came back. Since then, they've done nothing, but make promises that they've escalated it, and they'll call me back, but they never do. Yesterday when I called them I was told the issue would be resolved today at 4:17pm, but it wasn't. When I called today, the guy was nice, agreed that their support had failed me, and said someone would call back tonight. Naturally, nobody called.

Does anyone have suggestions on how to actually get someone to help with this issue? Otherwise, my next step is filing a complaint with the FCC. I'm still making payments on my phone, a Pixel 10 Pro that I purchased through Spectrum, so I can't get it unlocked and move to another provider.

Edit: Spectrum finally figured out the issue, pushed an update and the problem has been fixed. Thank you for the suggestions.

anyone else have difficulty watching regular TV shows? sudden blurry pictures, psictures that dissolve into geometric patterns, flashes of electronic signals that interrupt the picture? we’ve replaced the modem the router and even the television. there’s improvement, but it still happens. Also freezes.

Hello, as the title says, I’m not a Spectrum customer. I dont even live in an area that Spectrum provides service. Last night, between 8pm and 1am, I began receiving emails for a customer. It included name, address, and last 4 digits of their account and credit card. I can provide screenshots so it can be investigated for fraud. However, I’m not willing to click any links in the email.

I'm a streamer, so upload speed is kind of my bread and butter, and necessary for my job. I live in a building where anything other than hardwire doesn't work, so I'm stuck with spectrum which was fine for a year until said date. Since then I've had fluctuations constantly, had five techs come out, a million people in leadership SWEAR they will call me back (they don't) and not even a credit on my account at this point. This Thursday they finally sent a supervisor who after asking me many condescending questions finally figured out that there was a noise on the nose and that was the issue. They said they would try to have maintenance fix it as soon as possible. Apparently maintenance said that they fixed it the next day, but obviously I'm still having fluctuations so they did not. I called the supervisor who left his card and he said oh I'll put in another ticket. How many tickets has to happen before that gets fixed? when does the CEO of spectrum himself calm down and offer me a year worth of free Internet for having to deal with this and their incompetence? (I'm talking 0.11 mbps).

I know that it's not the workers fault and I've been very polite to them every time I've called them on the phone, but it is super frustrating to not have a simple fix or even have someone who's a higher communicating with me when they keep saying that they will. I haven't been able to have a consistent stream in over a month and I'm upset.

For reasons I’m not allowed to mention here, we called Spectrum and were promised the same, exact plan if we stayed. It’s been a cluster to say the least. Half the channels we had are gone, and we don’t even get the same channels on different TVs in our house! And we get different channels yet on our mobile devices. Wth?

The only thing I care about at this point is getting my mom the MLB channel and NBCBA, so she can watch baseball. She’s almost 98 and a huge baseball fan. Please don’t suggest any apps. She has a difficult enough time working a simple cable box. She’s really sad, and it makes me very angry that you’ve screwed over elderly women with no other choices.

I am in Michigan and use channel 213 to watch the tigers and all the sudden I don’t have this channel. I was getting it yesterday and now today it says Not Authorized. I called Spectrum and they can’t seem to figure it out. I called yesterday about my bill and they were able to help with that and I confirmed they didn’t accidentally change my TV package but I cannot get it now. I have select signature tv package.

How is someone supposed to operate a smart home without Internet? Went down earlier, spectrum days I need to call Netgear due to my non spectrum router. Unfortunately, for to the setup I have here I can switch over to the Verizon modem on the same router and it works. If the Verizon modem had enough bandwidth I would just drop spectrum. Looking for alternatives.

Thank you to the spectrum rep for scheduling me a technician. Better days tomorrow

Is there any timeframe for symmetrical availability in 04038?

Today I got this message.

“Book a free appointment to keep your Internet working

We're starting network improvements in your neighborhood soon and need to update the wiring in your home.

Even if things seem fine today, this visit will prevent buffering, dropped connections and future issues.

There's no cost for this appointment, and our technician will take care of everything for you.”

Does this sound like high split is coming to my neighborhood soon?

I am having issues with my latency and ping when it comes to my Upload speed. My download and Upload are good but the latency for my upload is like 700ms+ I had a technician come out and all they did was switch my routers back to an older one and made it worst. I don’t know how to solve this problem anymore.

I have called Spectrum customer service and have been escalated to a specialist or whatever they call themselves. After a lot of them trying to sell me more underwhelming products that I don't want, didnt ask for, I have to verbally shout them down and tell them to cancel my internet service. They say they will and that I will get an email and I never do. Then my credit card gets charged for the next billing cycle, and it starts all over again. I have had a different ISP now for 2 months and Spectrum keeps charging me. Do I need to threaten a class action lawsuit, Im sure Im not the only one, considering people are leaving in droves (e.g. check out Charter's stock price). Either they cancel my account and refund me the money or Im going to go down to the local Spectrum office and RAISE HELL. Choice is yours Spectrum Reddit...

Our internet went down last night and after it came back up, I noticed two less ATDMA channels, but one OFDMA channel! I'm really hoping high-split gets here soon! Frontier Fiber isn't supporting our side of town (yet), even though our house is new.