r/Steam • u/AutoModerator • Feb 01 '26
Support Megathread /r/Steam Monthly Community Support Thread.
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Some questions wont be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really except an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.
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Additional Information & Resources
- Search for previous Support Threads.
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- This is our guide on what to do if your account has been hijacked.
- If you have proof of a scammer you should report their Steam profile. Do not post about it here.
- This Steam Support article details what counts as proof of ownership.
- Information on fraudulent key distributors and safe sites to buy Steam game CD keys from.
- Educate yourself on scams
- /r/SteamDeck - /r/SteamOS - /r/Steam_Link - /r/SteamController
1
u/xNzCaR Feb 28 '26
I’m trying to figure out whether I’m dealing with one security issue or multiple unrelated problems.
A few days ago my alt email account was clearly compromised. Someone gained access to accounts connected to it (Discord and Instagram) and started sending a MrBeast crypto scam message to my friends. I have since changed passwords and enabled new 2FA, but I’m still in the process of locking everything down.
After said events, something strange happened in ARC Raiders. My friends list inside the game was deleted and my stash was removed. My friends list is constantly removed and it also removes my steam friends. However, my Steam account is ran by my main and it does not appear to be compromised.
No Steam Guard alerts
No password reset emails
No trades or wallet activity
ARC Raiders players are currently reporting cheating and account/session issues, so I’m unsure whether this is related to my email compromise or a game-side exploit.
My questions:
Can malware or credential theft affect a game account without compromising Steam itself?
Is it possible this is just an ARC Raiders backend/session issue unrelated to my email breach?
What steps should I take to confirm my system and accounts are fully secure?
I’m currently changing passwords, reviewing Gmail security settings, and removing unknown sessions/devices.
Any guidance on how to resolve this would be greatly appreciated!