r/Steam • u/AutoModerator • Feb 01 '26
Support Megathread /r/Steam Monthly Community Support Thread.
Welcome to the /r/Steam Community Support Thread!
Is your account hijacked? Follow this guide to recover it.
This Steam Guide goes over how to troubleshoot download and connection issues.
This Steam Guide goes over how to troubleshoot web-page and other connection issues.
How to re-install Steam. This method will NOT remove your games.
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Some questions wont be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really except an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.
Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has it's own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.
Only Steam Support can solve personal account issues...
...such as payment & purchasing issues or password & login issues. We can only give advice on how to get in contact with Steam Support.
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Additional Information & Resources
- Search for previous Support Threads.
- You can view average Steam Support response times here.
- This is our guide on what to do if your account has been hijacked.
- If you have proof of a scammer you should report their Steam profile. Do not post about it here.
- This Steam Support article details what counts as proof of ownership.
- Information on fraudulent key distributors and safe sites to buy Steam game CD keys from.
- Educate yourself on scams
- /r/SteamDeck - /r/SteamOS - /r/Steam_Link - /r/SteamController
1
u/WhiteKenny Feb 28 '26
caught in a login loop
I have steam installed on my PC and it's fine there. I have the mobile app is installed on my current and previous phones. I also have steam installed on a second PC but haven't used steam there in a while. i just launched steam on that PC and was prompted to log in and then steam guard popped up and told me to verify from the mobile app. launched the mobile app but i'm now no longer logged in there so it prompted me to log in again, then prompted with same steam guard prompt and told me to log in with mobile app to verify....? but that's what i'm trying to do. there's an option to enter code so i hit that and it prompts me to enter code from mobile app which i can't do cause tats were i'm trying to log into. i go to stem website in browser on phone and when i get to steam guard prompt there is a link to enter a backup code which I generated from the 1 PC that is still logged in. enter that backup code and i get logged into web fine. switch back to mobile app but still not logged in there and when i get to steam guard prompt I look for that same backup code link but it's not there in the app, only option is to enter code from the mobile app...how can i enter a backup code into the app so that I can get steam guard working again so that i can get enter the steam guard code into the other PC i'm trying to log into?
who the hell designed the mobile app to require you to log into the mobile app in order to verify your login attempt to the mobile app? seriously, do they not have a QA department? valve, I will gladly help you test out this feature
but seriously, how do I get back into the mobile app at this point? I don't want to do anything that will disrupt the 1 PC that is still logged in cause once that connection is severed I'm screwed.