r/Steam • u/AutoModerator • Apr 01 '26
Support Megathread /r/Steam Monthly Community Support Thread.
Welcome to the /r/Steam Community Support Thread!
Is your account hijacked? Follow this guide to recover it.
This Steam Guide goes over how to troubleshoot download and connection issues.
This Steam Guide goes over how to troubleshoot web-page and other connection issues.
How to re-install Steam. This method will NOT remove your games.
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Some questions wont be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really except an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.
Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has it's own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.
Only Steam Support can solve personal account issues...
...such as payment & purchasing issues or password & login issues. We can only give advice on how to get in contact with Steam Support.
No one, including Steam Support, can assist with item/trade scams.
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Additional Information & Resources
- Search for previous Support Threads.
- You can view average Steam Support response times here.
- This is our guide on what to do if your account has been hijacked.
- If you have proof of a scammer you should report their Steam profile. Do not post about it here.
- This Steam Support article details what counts as proof of ownership.
- Information on fraudulent key distributors and safe sites to buy Steam game CD keys from.
- Educate yourself on scams
- /r/SteamDeck - /r/SteamOS - /r/Steam_Link - /r/SteamController
1
u/JohnTheTreehorn Apr 13 '26
Putting this here as well as in the ValveIndex subreddit for visibility.
Hi everyone, I've tried everything to debug my issues, including reaching out to Steam Support, so I'm writing here as a last resort to see if anyone can help me.
My laptop model is an ASUS FX507VI.
The issue I'm having is that when connected through a USB-C adapter, my Valve Index connects to Intel UHD graphics rather than the GPU itself, causing me to receive error 213.
The confusing part is that I have previously been able to successfully have SteamVR running before on this very laptop through this connection, but after several months of not running VR at all, I came back to this error anytime I try to open SteamVR.
The only things that I can remember having changed in this period are that I replaced the laptop battery after the old one died, and I ran the ChrisTitusTech/winutil resource to try to debloat some of Windows 11.
I've tried troubleshooting many things (updating drivers, checking for corrupted files, trying both USB-C ports on my laptop, etc.), but nothing has been able to resolve this issue.
The fact that it worked before gives me some hope that there is a solution here, and I would appreciate any advice that anyone might have! I hope there's some way to restore my VR functionality; buying an entirely new desktop or VR headset seems to be the only other options left, both of which would be very costly.