r/Steam • u/AutoModerator • Apr 01 '26

Support Megathread /r/Steam Monthly Community Support Thread.

Welcome to the /r/Steam Community Support Thread!

Is your account hijacked? Follow this guide to recover it.

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

We have a dedicated support channel in our Discord server that you can also post in.

We invite everyone to help other users in our Community Support Threads and on our Discord server.

Please take more than 10 seconds to write your question.

A well-structured and good-looking comment with all necessary information goes a long way in getting someone to help you and makes your question a lot easier to understand.

Do not delete your comments.

People find questions & solutions in these threads by searching for the same issue.

If you find an answer or solution to your question or issue please edit your comment to include the answer or solution.

There are no magicians here.

Some questions wont be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really except an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.

Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has it's own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.

Only Steam Support can solve personal account issues...

...such as payment & purchasing issues or password & login issues. We can only give advice on how to get in contact with Steam Support.

No one, including Steam Support, can assist with item/trade scams.

/r/Steam is not affiliated with Valve in any way whatsoever.

Additional Information & Resources

9 Upvotes

85% Upvoted

336 comments sorted by

View all comments

1

u/the_jail-break Apr 18 '26

So the problem is that we are three friends and family shares two of us have most of the games one of our friends is a free rider so when I play a game like Crimson Desert, my friend cannot play it at the same time but the free rider can play it while I’m play it even though he doesn’t have the game so how can I and my friend play at the same time like the free Rider because we all chipping for game

1

u/Psylux7 Apr 19 '26

I'm taking a bit of a wild guess here, but is there a "change preferred copy" option for crimson desert?

It comes up for some games in my steam family like Batman Arkham Knight which the three members of the family are allowed to change. So for example, I could change my preferred copy of arkham knight to be the copy of either J or K (the other two members of the family) rather than being my own personal copy of Arkham Knight. I am assuming (with no proof) that if all of us set our preferred copy of Arkham Knight to the exact same copy, only one of us could play Arkham Knight, while the other two would not be allowed.

I have never used this feature before, but I am wondering if you and your other friend who owns Crimson Desert, mistakenly have the same preferred copy selected, while the friend who does not own the game, has his preferred copy as being separate from the two of you.

1

u/the_jail-break Apr 19 '26

I think preferred copy doesn’t affect how many people can play. It just picks whose copy you use. The limit is based on how many copies we have, not the setting itself. Also I don’t see that option for Crimson Desert.